Information Collection and Use

This privacy statement discloses the privacy practices for the use of

References in this document to "ZipSurvey™" refer to RELIANTLIVE.COM, the owners of ZipSurvey™, their affiliates, officers, directors, employees, agents, and representatives (collectively, "RELIANTLIVE.COM").

Information Gathered by RELIANTLIVE.COM

RELIANTLIVE.COM collects information from our users at several different points on our website, and that information is subject to our control and this Policy. While we also collect certain information on this site to make it and our services more secure, error-free, relevant and effective, we will not sell, share, or rent the information that we collect for our own use to others in ways different from what is disclosed in this Privacy Policy.

Users must understand that the very nature of our service means that other organizations and individuals use our site to collect information through survey questionnaires. RELIANTLIVE.COM controls only our own use of information that we collect; other entities who collect information through our surveys may have their own different policies regarding the information they collect through survey questionnaires. Concerned users should check with the surveying organization to learn its privacy policy.

Collection Of Information By Third-Parties

Some of our site(s) and service(s) contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by, these third parties (see the section below entitled "Links").

Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this privacy policy.

Unfortunately, despite all of our best efforts, there is always a risk that third parties may unlawfully intercept transmissions (see "Disclaimer" at the end of this Notice). This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.


In order to use this website, a user must first complete a registration form. During registration users who register for survey creation (survey makers) are required to give their contact information (such as name and e-mail address, title, and company). We use this information in order to contact the user about the services on our site in which he/she has expressed interest. Survey makers may have their IP addresses (unique network identifying numbers) recorded in order to prevent fraud or misuse.

People who use this site only to take surveys (survey takers) engage in a procedure different from that undertaken by those that use our service to create surveys. Takers of surveys created by survey makers will not be required to register with or give to RELIANTLIVE.COM particular "identifying" data. In the course of filling out surveys, however, survey takers may elect to enter personally identifiable information, which RELIANTLIVE.COM will release only to the survey maker, subject to the exceptions below. In order to ensure that surveying is done in a fair, just, and scientific manner, RELIANTLIVE.COM may record the IP addresses of survey takers. NOTE: Individual IP addresses may be released outside of RELIANTLIVE.COM, in the course of our providing the results of non-Anonymous surveys to survey makers. Takers of Anonymous surveys will never have their IP addresses released to survey makers. Other releases of IP address information may occur only as otherwise provided for under the Exceptions section of this Privacy Policy.


We request information from the survey maker on our activation page. There, a user must provide contact information (such as name and shipping address) and financial information (i.e. credit card number, expiration date, billing address, and purchase order number). This information is used for billing purposes only and to fill customer orders. If we experience difficulty during order processing, we then reference this contact information in order to contact the user. We transmit certain standard payment information (card number, address) to credit card and financial institutions in order to process requested payments; such data then becomes subject to those companies’ use of the same.

Log Files

We use IP addresses to analyze trends, administer the site, track users' movement, prevent unauthorized tampering with our services, and gather broad demographic information on aggregate usage patterns. IP addresses are not generally linked to personally identifiable information, although they may be recorded in transaction log files to aid in security auditing. Log files include IP address, domain name, pages visited, access times, browser type, referring pages, and other information that is contained within a normal web page request.

Sharing and Selling Information

We may elect to share aggregated demographic information about survey takers with our partners and customers. Our aggregate information does not include individualized, personal information that could be used to identify any individual person. Rather, such information contains broad statements about the characteristics of our survey taking pools.

We use credit card processing service partners to bill users for our services. These are reputable, major companies who use information that we pass to them to provide financial services in the normal course of business.

Survey takers' responses to surveys hosted on behalf of our customers become the property of our customers. We will provide the response data to our customers, and nobody else (subject to the exceptions below). However, our customers may elect to share or sell information that is their property. We encourage you to read our customers’ respective applicable privacy policies, because they may differ from ours.

Information that we at RELIANTLIVE.COM collect our own surveys or via other means, may be shared with our customers, strategic partners, investors, or suppliers, in aggregate form. We will not sell users' personal data, such as users’ names and e-mail addresses.


This web site contains links to other sites. Please be aware that we, RELIANTLIVE.COM, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally-identifiable information. This Privacy Policy applies solely to information collected through this particular RELIANTLIVE.COM website, http://www.RELIANTLIVE.COM.


Our site contains a number of survey questionnaires that are hosted by RELIANTLIVE.COM on behalf of our customers, the survey makers. Your participation in these surveys is completely voluntary. Therefore, you, the user, have a choice whether or not to disclose this information. The information that may be requested might include personally-identifiable information. We remind you that RELIANTLIVE.COM has no control over the information that is requested by our customers or submitted to them independently by you. Nevertheless, the information that we acquire from surveys that we conduct at RELIANTLIVE.COM for our own use will be subject to this Privacy Policy and our internal use policies.

Anonymous Surveys

At the surveyor's request, RELIANTLIVE.COM does provide mechanisms to help mask the identities of our survey respondents from our customers, the surveyors. Such surveys will include a notice that the survey data is being stored anonymously (i.e., without the normal association of an e-mail address or some other unique personal identifier). These mechanisms are technological in nature, and insure only that the numbers identifying the responder do not directly correlate to individually-identifiable information. Survey respondents must remain vigilant of the fact that providing personally-identifiable information in response to a survey questionnaire will circumvent any identity masking that RELIANTLIVE.COM could otherwise provide. Furthermore, surveys that do not give express notice of anonymity may in fact allow customers to link a survey taker's responses to his or her e-mail address or other identifier. Survey takers should exercise care concerning which surveys they choose to complete.

If you believe that a survey maker who has claimed to be conducting an anonymous survey might be attempting to circumvent these privacy and anonymity mechanisms, please notify us immediately and be prepared to provide us with as much detail as is possible.


RELIANTLIVE.COM takes special care to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - - currently, Secure Sockets Layer (SSL), authenticated with a digital certificate. You will see an indication that the page you are visiting is deemed secure when a lock-shaped icon appears on a secure page (such as our order form) at the bottom of popular Web browsers; this icon will appear "locked" (as opposed to an "unlocked" icon that appears when you access non-secure pages).

We compartmentalize and quarantine our surveying data and billing data, and keep them separate from one another which thereby increases protection. Only employees who need the information to perform a specific authorized task (for example, billing or customer service) are granted access to personally-identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and reminded of the importance that RELIANTLIVE.COM places on privacy, and what they can do to continue to ensure that our customers' information remains protected. Finally, our servers (within which personally-identifiable information is stored) are kept in a secure, monitored facility.

If you have any questions about the security of our online services and our website, you can contact techsupport.

Site and Billing Announcements

We may also periodically send site and billing announcements to our customers. Customers will be unable to un-subscribe from these announcements, as they contain important information concerning our service or the user's account. We must be able to communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or the web. These announcements will be limited in content to information concerning our services, or the user's account, and they will not contain any promotional or marketing material.


Both current and prospective customers may sign up to receive our monthly newsletter. At the time at which users subscribe for the service, and included in every month's newsletter, is a link to an automated "unsubscribe" system. We will not sell or release our newsletter mailing list to any other party for any reason.

Correcting / Updating Personal Information

If a user's personally-identifiable information changes (such as their zip code), or if a user no longer desires to use our service, we will utilize an updating system to incorporate and act upon the user's personal data provided to us. This can be performed at our User Account editor page, or by notifying our customer support personnel.

Customers' Data and E-mail Lists

In the course of providing services, RELIANTLIVE.COM may receive data from customers, or to be sent to its customers, including but not limited to questions, response data, and e-mail lists for invitations. RELIANTLIVE.COM will not use specific questions or e-mail addresses for purposes other than for providing service to the customer. Specifically, we do not use or sell e-mail addresses to which invitations have been sent using RELIANTLIVE.COM's e-mail invitation system. Please note, however, that RELIANTLIVE.COM does use aggregate information regarding questions, responses, and e-mails to learn about and improve how our service works. For example, we may measure the response rates to e-mail invitations, or how the position of a question on a page affects its response rate, but we will not use specific questions, responses, or e-mail addresses without your permission.


Nothing in this Privacy Policy or the User Agreement may be construed as stopping or inhibiting RELIANTLIVE.COM's cooperation with law enforcement, investigative agencies or court orders. Furthermore, nothing in this Privacy Policy shall restrain RELIANTLIVE.COM from investigating and prosecuting any users of our site who attempt to defraud or damage us, or who violate our User Agreements. Therefore, RELIANTLIVE.COM may share otherwise protected data with law enforcement or investigative agencies, or as directed by court order. Also, when necessary to diagnose and repair technical problems, RELIANTLIVE.COM may examine or change any data, computer code, or other information. Such examinations and changes will be restricted to technical personnel with a need to know.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes on our site so that our users are always aware of what information we collect, how we use it, and under what circumstances - if any - that we disclose it. If at any point we decide to use personally-identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Based upon information contained in this e-mail notice, Users will then have a choice to opt out of the changes, if they disagree with how we propose to use their information in this different manner. We will honor users’ choices, and will agree to use user information in accordance with the Privacy Policy under which the information was originally collected, at the user’s election.


While RELIANTLIVE.COM agrees to maintain certain security measures to protect User information, RELIANTLIVE.COM cannot be responsible for the release of User information caused by hacking or another user's tampering with the RELIANTLIVE.COM website. Users assume the risk that any information that they have submitted, however secure, may be illegally misappropriated by others. RELIANTLIVE.COM agrees to fully cooperate with law enforcement to protect and retrieve any information that may be illegally misappropriated by others.